Frequently Asked Questions

How does Aeroflow get the brace to me?

New braces are shipped via UPS straight from the manufacturer to the patient’s front door. We always make an attempt to follow up with the patient and make sure they have received exactly what they need.

How do I know which brace will work for me?

We give the signing physician options as to which brace will best suit the patient’s needs, as it is ultimately their decision to make. All of our brace choices have been narrowed down from a larger field based on what thousands of previous patients have responded most positively to. We also encourage our patients to take part in the discussion and selection process with their medical provider.

How much of the cost of the brace will Medicare and my insurance cover? Will I be responsible for any of the costs?

Medicare will pay for 80% of the cost of your brace if you qualify and if you have met your Part B deductible. If you have a secondary insurance, or a Medicare advantage plan, you are likely covered at 100%, depending on the specifics of your policy and the status of your deductibles. Should you not be covered for the full-cost, Aeroflow has affordable payment options that make sure even those on the tightest of incomes can receive a brace at a low or even no cost. Under no circumstance will Aeroflow send you a brace and then bill you for an amount that hasn’t been explicitly agree upon. We take pride in protecting our patients from the financial “surprises” all too common in the healthcare industry. Please contact us if you have questions or concerns about what a brace may cost you.

How do I know if I’m qualified for Medicare coverage of my brace or braces

Medicare (and most Medicare advantage/replacement plans) guidelines stipulate that a brace must be medically necessary in order for them to pay towards its cost.  This would include reducing pain in the back, facilitating healing of an injury or surgical procedure to the spine or related soft tissue, or support weak spinal muscles.   This is ultimately up to the discretion of a doctor, physician’s assistant, or nurse practitioner of the patient’s choosing.

How do I obtain a brace through Medicare?

Aeroflow Healthcare is recognized as the premier provider durable medical equipment (DME) and service in the Southeast, and continues to grow nationwide. We pride ourselves on the quality of equipment we provide while leading the industry in personal customer service. The best way to start the process of getting a brace through Medicare is to qualify with Aeroflow Healthcare. We take care of all of the verification and paperwork for you. Click here to qualify through insurance with Aeroflow.

How do I obtain a power wheelchair or scooter from Medicare?

Aeroflow Healthcare is recognized as the premier provider durable medical equipment (DME) and service in the Southeast, and continues to grow nationwide. We pride ourselves on the quality equipment and best in personal customer service.  The best way to start the process of getting a power wheelchair or scooter through Medicare is to qualify with Aeroflow Healthcare. We take care of all the verification and paperwork for you. Call today to qualify through insurance with Aeroflow.

How do I know if I’m qualified for Medicare coverage of my power wheelchair?

Medicare (and most Medicare advantage/replacement plans) guidelines stipulate that a power mobility device, such as a power wheelchair or scooter must be medically necessary for you to perform activities of daily living in your home (such as cooking, cleaning and/or using the restroom). You must demonstrate that you are unable to use a cane, walker, or manual wheelchair to complete these activities, as well as show that you can safely and effectively operate the equipment in your home.

How much of the cost of the power wheelchair will Medicare and my insurance cover? Will I be responsible for any of the costs?

Medicare will pay for 80% of the cost of your power wheelchair or scooter if you qualify and if you have met your Part B deductible. If you have a secondary insurance, or a Medicare advantage plan, you may be covered at 100%, depending on the specifics of your policy, and the status of your deductibles. Should you not be covered for the full-cost, Aeroflow has affordable payment options that make sure even those on the tightest of incomes can receive a power wheelchair or scooter at a low cost. Please contact us if you have questions or concerns about what a power wheelchair or scooter may cost to you.

What is the difference between a power wheelchair and a scooter? Which is right for me?

Power wheelchairs are controlled with one hand via the joystick controller, while scooters are controlled with the handle-bar or “tiller” steering system, requiring the use of both hands. Power wheelchairs are more maneuverable in tight spaces within your home, and are more comfortable for use over long periods of time. For more information on which equipment is right for you, speak with a specialist today.

My power wheelchair is not moving, even after I have charged it. What do I do?

Check to make sure the yellow free-wheel or “neutral” levers are engaged in drive mode.
Make sure the charger is unplugged from the chair itself.
If the chair turns on, and the lights begin to flash, the joystick may be locked. With the chair on and the lights flashing, push the joystick straight forward, then straight back to unlock the joystick.
Check the “Troubleshooting” section of Owner’s Manual Provided by the manufacturer.

Do I have to see my doctor to qualify for Medicare coverage of a power wheelchair?

Your insurance (Medicare, Medicaid, and private insurances) requires a face-to-face mobility examination to be completed and signed by a Physician in order to qualify you for a power wheelchair or scooter. Some specialty insurances may require you to be seen by a physical therapist, or other healthcare professional as well. Our specialists will assist you with setting up the mobility exam, and will also initiate the necessary paperwork with your physician and with Medicare.

How does Aeroflow get the power wheelchair to me?

Our power wheelchairs and scooters are delivered to your home by one of our Medicare certified technicians. The technician will teach you how to safely use and care for your equipment, and will adjust the chair or scooter to fit your exact needs. We service the all areas of the Continental United States, with the exception of the following states: AK, FL, HI, NH, and TX.

Can I take my power wheelchair outside?

Our power wheelchairs and scooters are designed primarily for in-home use, but some do have the capability to traverse more difficult outdoor terrain. Using a power wheelchair or scooter in conditions or terrain that it is not designed for can cause damage or void the warranty. Please refer to the manufacturer’s guidelines for important safety information regarding use of your new equipment, or contact us at 888-345-1780.

What our patients are saying…
“Aeroflow was wonderful when it came to helping us with our wheelchairs and lift-even showed us how to use the lift. We were very thankful for the friendly and knowledgeable service.”
WHAT OUR PATIENTS ARE SAYING...
“I was looking for a power wheelchair for my wife. Aeroflow had a great selection and they were very kind and helpful on the phone. Great people to do business with!”
WHAT OUR PATIENTS ARE SAYING...
“I recently bought a Go-GoPower Scooter from Aeroflow and couldn't be happier with its mobility and compact design.The chair is amazing and goes anywhere I want.It was a great experience!”
WHAT OUR PATIENTS ARE SAYING...
“My doc referred me to Aeroflow when I needed a sleep test, and I went back when I needed a wheelchair.The service was exceptional! Aeroflow really cares about their customers.”