Aeroflow Mobility Blog

Power wheelchair repair

Power Wheelchair Repairs

Anytime an item such as a car, lawn motor, or computer needs repairs it normally is an inconvenience and frustrating experience for the owner of the equipment. If you’ve experienced repair needs for your power wheelchair you understand how frustrating the repairs process can be. Having to deal with the hassle of getting repairs on any device let alone your power wheelchair is not a “fun” process for anyone involved. Here at Aeroflow, we try to make the repair experience as pleasant and as smooth as possible.

How long do power wheelchair repairs take?

As you might imagine, some power wheelchair repairs can take longer than others. Depending on the issue the repair tech may have to order parts for your device and then we have to wait for the parts to come in to replace them on your chair. Sometimes our Mobility Representatives are able to resolve the problem by giving you instructions over the phone on how to fix the issue. With that being said a tech from Aeroflow will call you within 48 hours of your repair inquiry or question.

My power wheelchair requires extensive repair. Now what?

If our Mobility Representatives are unable to help, we take a detailed account of the issue and relay that information to our Repairs Department. Should it be something that you are not able to correct with assistance from the Repairs Department, such as an electrical failure, we will need to send someone out to evaluate the wheelchair. We contract with repair providers across the country so that we can get to you as soon as possible. A well trained technician will come to your house to diagnose and hopefully fix the malfunction. There are some issues that require we take the power wheelchair back to the warehouse to perform extensive repairs. In these cases a loaner chair may be provided, depending on your insurance and the age of your chair. Other times the issue may be with the manufacture themselves. We work directly with Pride and Drive, there are times that the issue you are having is under warranty. For example if you had a problem with the frame or drivetrain of your power wheelchair depending on how old your chair is Pride or Drive would be responsible for the replacement. You can visit the sites above to see exactly what is under warranty for each device you have. This information is also in the handbook that comes with your new chair upon delivery. We know that without your power wheelchair you are extremely limited in your mobility. It is important to us that you get back to your normal routine; it is equally important that we get the job done right. Research and skill goes into the repair process. Be patient with us as this can sometimes be a lengthy process.

 

Most Common Repair: Batteries

If you received your PWC less than a year to today’s date, please be aware that you are not due for batteries until your PWC is at least a year old. With that being said there are some insurance companies that will pay for the batteries after 6 months. Please contact us and we will get an order from your doctor and then we will sent a request to your insurance to have them pay for a set of new batteries for you. If your insurance provider will not cover the cost of new batteries than you may be able to purchase the batteries out of pocket. Contact our E-Commerce Representative for assistance.

 

How do I get in touch with you?

If you have any questions or concerns about power wheelchair repairs give us a call at 888-345-1780. We are ready and willing to assist you through the process. We can also help you or a loved one qualify for a power wheelchair through insurance. Simply fill out our contact form and we will take care of the rest. We look forward to hearing from you!

Share Button

VIEW BY BLOG CATEGORY

What our patients are saying…
“Aeroflow was wonderful when it came to helping us with our wheelchairs and lift-even showed us how to use the lift. We were very thankful for the friendly and knowledgeable service.”
WHAT OUR PATIENTS ARE SAYING...
“I was looking for a power wheelchair for my wife. Aeroflow had a great selection and they were very kind and helpful on the phone. Great people to do business with!”
WHAT OUR PATIENTS ARE SAYING...
“I recently bought a Go-GoPower Scooter from Aeroflow and couldn't be happier with its mobility and compact design.The chair is amazing and goes anywhere I want.It was a great experience!”
WHAT OUR PATIENTS ARE SAYING...
“My doc referred me to Aeroflow when I needed a sleep test, and I went back when I needed a wheelchair.The service was exceptional! Aeroflow really cares about their customers.”